How can we help?
Find quick answers below, or reach out to our team directly — we're happy to help.
Frequently asked questions
How much do your games cost?
All of our games are free to download and play. Some offer optional in-app purchases to remove ads or unlock extra content — never anything you need to enjoy the core experience.
Which platforms are your games on?
Strings and Connections are available on both iOS and Android. Cryptograms is currently available on iOS.
I found a bug. How do I report it?
We really appreciate bug reports! Please head to our contact page with a description of what happened, your device model, and the game version if you have it. Details help us fix things faster.
How do I restore my purchases?
Open the game's settings and tap “Restore Purchases.” Purchases are tied to your App Store or Google Play account, so make sure you're signed in with the same account you used originally.
Can I play offline?
Yes — most puzzles can be played without an internet connection. You'll just need to connect periodically to download fresh daily content and sync your progress.
How is my data handled?
We take privacy seriously and collect only what's needed to run and improve our games. You can read the full details in our privacy policy.
Still need a hand?
Our support team is here for you. Reach out and we'll get back to you as soon as we can.
See also our privacy policy and terms of service.